RMA (Return Material Authorization)
Please read the following agreement before filling out the RMA Form
Your RMA (Return Materials Authorization) is only valid if returned
within 30 days of being issued.
A copy of our email containing the RMA Number must support any claims
and the exterior of the package must be clearly labelled with the RMA
Number.
Salamander sound innovations Inc is not responsible for damage.
Satisfaction is important to us.
Cancellation and returns
You can cancel your contract at any time up to 7 working days after
the day of delivery. To do this,
please e-mail us or write to us within the first 7 working days **
If you cancel, you must return the goods to us at your own expense.
You must ensure that the goods are
packaged adequately to protect against damage and must be trackable.
If you fail to take reasonable care of the goods before they are returned
to us,
and this results in damage or deterioration, we will charge you for
the reduction in value.
This cancellation policy does not affect your legal rights —
for example, if goods are faulty or mis- describe
D.O.A (Dead on Arrival) or faulty within 28 days
If an item is sent out and is damaged in transit, does not
fulfil
the advertised
functions or is defective, then notification must be made in writing
within 28 days. We will either
collect the unit and replace it or ask you to send to unit in and
return postage will be repaid
(at a pre agreed postage rate) A valid RMA must accompany the returning
item.
Warranty claims after 28 days
If an item has a fault after 28 days, then the unit must be returned
to us with a
valid returns number, the item will be assessed and checked, if found
faulty a
repaired/ replacement unit will be sent.
If a replacement for the original item is not available, an alternative
item will be offered or a
refund will be issued, at the sole discretion of Lunaimports inc
If an item that is returned with a fault and
is found to have no fault, the item will be returned to
the customer at the customer’s expense (£17.50 for a Stereo/
Dvd or camera (if we collected the unit) and £12.50 if we didnot
collect the unit and £8.00 for any other item, this is to cover
postage and out time. An administration charge will also be
applied for
any items returned under false pretences or without a valid RMA number
*** ALL RETURNED ITEMS MUST BE IN THE ORIGINAL
PACKAGING ***
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